QualityYou know what is delivered.
For leads, you can see what has been checked by phone. For media campaigns, we agree the outlet, format, schedule and usage rights in advance.
Quality for leads
A qualified enquiry has been discussed by phone. The project brief distinguishes information provided by the applicant from checked details. An enquiry does not guarantee a sale.
- Project and timing discussed
- Service area checked
- Decision-making role recorded
- Permission to contact recorded
Quality for media
The paid nature is clearly disclosed in line with the agreed media format.
- Outlet, format and schedule confirmed in writing in advance
- Paid nature clearly labelled
- Production, media space and coordination itemised in the quotation
- Usage rights agreed before any reuse
- Proof of publication or broadcast afterwards
What is in an enquiry brief?
Every item has a status, so you can see at a glance what was confirmed by phone and what the enquirer stated.
Checked
Discussed and confirmed with the enquirer by phone.
Stated
Mentioned by the enquirer, not measured. For example budget or floor area.
To be confirmed
Not known at the time of delivery. We do not fill gaps with assumptions.
What we do not do
- No scraped contact details sold as enquiries
- No 'partners' tick box: consent applies to one business named in full
- No enquiry sent to more than one buyer through Klantwerf
- No unknown details filled in with assumptions
- No promised volumes, conversions or delivery times without confirmation
Data and retention
Consents are recorded with the wording shown, the time and the chosen channel. Retention periods are set before launch and stated in the privacy notice.
Something wrong with an enquiry?
Report incorrect details, a duplicate or a mismatch with the agreed criteria within 7 calendar days. Valid claims receive a replacement or credit after review. Terms are agreed before you start.
Valid reasons
- Incorrect or non-existent contact
- No genuine enquiry
- Outside the agreed service area or criteria
- Duplicate Klantwerf enquiry for the same project and the same buyer within 90 days
Not a valid reason
- The enquirer later changes their mind
- No contract or sale results from the enquiry
Is the enquirer unreachable after delivery? Report it with a short description of your attempts; we review each case individually. As a guideline: three reasonable attempts over two working days, and never continuing after an objection.
A valid report leads to a replacement or a credit, as agreed in advance. Not both. Media bookings follow their own cancellation terms.
How would you like to grow your business?
Tell us whether you need leads, media visibility or both. We will discuss your audience, region, budget and timing.